Ordering and Shipping

Worldwide shipping times & costs

Region	Service	Price	Delivery Time
UK	Standard	Free	Up to 4 days dispatch, 3-5 working days delivery
	Express	£6.95	Up to 4 days dispatch, 1-2 working days delivery
	Same Day	£12	Currently unavailable
	Saturday Delivery	£12	Currently unavailable
	Stationery	Free	Up to 4 days dispatch, 4-7 working days delivery
	Collect in store	Free	Up to 4 days dispatch, 1-2 working days delivery. Next working day on selected orders.

Please note: Despatch timings may vary during sale and busy trading periods.

Extended Returns

Full-price items purchased as a gift from Saturday 26 October 2024 can be returned until Sunday 12 January 2025.

UK Standard Delivery

Orders placed before 2pm Monday to Friday will be despatched the same day and delivered within 5 working days following despatch. Orders placed after 2pm Monday to Friday will be despatched the following working day and delivered within 5 working days following despatch. Orders placed after 2pm on Fridays will be despatched the following Monday. Despatch timings may vary during sale and busy trading periods.

UK Express Delivery

Orders placed before 2pm Monday to Friday will be despatched the same day and delivered within 1-2 working days following despatch. Orders placed after 2pm Monday to Friday will be despatched the following working day and delivered within 1-2 working days following despatch. Orders placed after 2pm on Fridays will be despatched the following Monday. Despatch timings may vary during sale and busy trading periods.

UK Same Day Delivery

Any delivery address within 12km of London's Regent Street store, Edinburgh, Manchester & Leeds stores are eligible for same day delivery on orders placed before 3pm GMT/BST Monday to Saturday. Orders placed after 3pm GMT/BST Monday to Saturday will be despatched the following working day.

UK Saturday Delivery

Orders placed before 2pm GMT/BST on a Friday are eligible to be delivered on Saturday and can be selected in the checkout. Orders placed after 2pm GMT/BST on a Friday will be despatched for delivery on the following Saturday.

UK Collect In Store

Orders can be collected from your nearest standalone Mulberry store free of charge.

Same working day is available in select stores on orders placed before 3pm GMT/BST, this will be displayed when placing your order.

You will receive an email when your order is ready to be collected from the store.

Additional Delivery Information

• Please allow one additional working day for delivery to Northern Ireland.

• Please allow 1-2 additional working days for any security validation and delivery to the Highlands and Islands.

• Stationery orders are despatched via UK Royal Mail or international post and will not require a signature for delivery.

• All orders are delivered in discreet outer packaging, smaller stationery orders will be delivered in an envelope.

• Mulberry.com delivers to over 190 international destinations.

Albania
Algeria
American Samoa
Andorra
Anguilla
Antigua & Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bolivia
Bosnia & Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Canary Islands
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Colombia
Congo
Cook Islands
Costa Rica
Croatia (Hrvatska)
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
F.Y.R.O. Macedonia
Faroe Islands
Fiji Islands
Finland
France
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong S. A. R
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, South
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Liechtenstein
Lithuania
Luxembourg
Macau S.A.R.
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mexico
Micronesia
Moldova
Monaco
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Rwanda
San Marino
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
South Africa
Spain
Sri Lanka
St. Lucia
St. Vincent & the Grenadines
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tonga
Trinidad & Tobago
Tunisia
Turkey
Turkmenistan
Turks & Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City State (Holy See)
Venezuela
Vietnam
Virgin Islands (British)
Virgin Islands (US)
Zambia
Zimbabwe

Pre-Christmas Delivery Dates

To ensure your Mulberry gifts reach you in time for Christmas, our last dates for guaranteeing delivery* were:

United Kingdom

General mulberry.com orders: Sunday 22nd December 2024, 2pm* GMT

Collect in Store: Tuesday 24th December 2023, 12pm* GMT

Please note that orders with monogrammed products will need to be ordered 4 additional working days before the indicated lead times.

*Subject to stock availability

Tracking & Delivery

You will receive an email confirming when your order has been despatched.

Our delivery partner will email you tracking details to monitor the progress of your order.

Deliveries are made between 8:30am and 6pm, and the courier will mark the GPS location at the time of delivery to ensure the safe and secure delivery of your order.

We are unable to deliver to Parcel Motels.

We are unable to deliver goods to PO boxes – with the exception of those located in the United Arab Emirates.

For security reasons we are unable to deliver Mulberry goods to hotels or Armed Forces Postal Addresses.

Payments & Taxes

Sales taxes and duties are calculated on the site according to where you are having your order delivered to and are detailed on the checkout screen during purchase and on your order invoice.

You can download your order invoice via My Mulberry or request one from our Customer Care team.

When ordering goods from Mulberry.com for delivery outside of the United Kingdom, your order may be subject to import duties and taxes which are levied once the package reaches your delivery country. Any additional charges for customs clearance must be borne by you and unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office.

Please note that when ordering from Mulberry.com, you may be considered to be the 'Importer of Record' and as a result you must comply with all laws and regulations of the country into which you are receiving the goods.

All Mulberry goods remain the property of Mulberry until payment has been received in full and the goods have been delivered or collected. Mulberry shall be responsible for the goods until the goods have been delivered or collected. Mulberry ensures all items are insured against theft and accidental damage at no cost to the customer.

Once the goods have been delivered or collected, they cease to be the responsibility of Mulberry.

Visa, MasterCard, American Express, ApplePay, PayPal, Klarna, ClearPay and Mulberry Gift Cards are accepted as payment methods on mulberry.com.

Funds will be deducted from your bank once your order has been despatched.

All orders placed with Mulberry.com undergo security checking to ensure that the payment card is being used by the authorised cardholder and to prevent online fraud occurring. Please ensure that the Billing Address entered during checkout is the address where the payment card you use is registered. You are able to select a delivery address different to your billing address (for instance, as a gift to arrive with a friend) during the checkout process.

Insurance & lost goods

Once the goods have been delivered or collected, they cease to be the responsibility of Mulberry.

If you are worried that your goods have been lost at some point on their journey to you, please contact our Customer Care team within 14 days of placing your order. For stationery orders please allow 28 days before contacting us. Mulberry takes delivery discrepancies very seriously. If a delivery is reported as lost, we will work alongside our delivery partner to ensure a full investigation is carried out. During this time, the carrier may contact you directly and we kindly ask you to provide any additional information they may request to assist with their enquiries. This will ensure the matter is dealt with as quickly as possible.

In the unlikely event your goods arrive in a damaged condition, please contact our Customer Care team within 30 days of the delivery. You will also need to ensure that all original packaging is kept (both outer shipping packaging and internal contents).

If you believe there is a discrepancy in the contents of an order you have received, please contact our Customer Care team within 48 hours of the delivery.

If a chosen safe place on your carrier account applies, our couriers will follow this instruction should you be unavailable at the time of delivery. The responsibility of your order is then no longer that of Mulberry and any losses from this point will need to be directed to your local authorities.

Collect in store

Your order can be collected at your convenience from selected stores within 2-4 working days.

If there is availability to collect your order in-store it will show in the checkout once you have confirmed your delivery country. Please note that during busy periods our collect in-store service may not be available.

Collected orders can be returned online or in-store, using our free returns process.

To use this service, select the 'collect in store' option at checkout and choose a store from the menu. The Collect in store service is not offered on orders for stationery items of £50/€70/US$60 or less.

You will receive and email once your order has arrived in store and it is ready to be collected. Your order will remain in store for 10 days. In the event that you are not able to collect your order it will be cancelled and a full refund issued.

When collecting your order from a store you will need:

• To present a digital or printed copy of your order confirmation email.

• The credit or debit card used to complete the transaction.

• Photographic ID will be required when collecting an order in store.

• If someone is collecting the order on your behalf, your signed written permission in addition to the above.

Packaging & gifts

Your Mulberry.com order will arrive in our signature packaging, most of our leather goods will come with a soft dust bag to ensure that the item is protected.

All orders are delivered in discreet outer packaging, smaller stationery orders of £50/$60/€60 or less will be delivered in an envelope.

If your Mulberry.com purchase is a gift you can add a gift message during the checkout process and we will ensure no price details are included with the order.

For security reasons we are only able to issue refunds to the original purchaser of the gift and do not offer gift exchanges.

Gift Cards

Available from £50 - £2,500, Mulberry Gift Cards come beautifully wrapped inside a signature gift box.

When using a Mulberry Gift Card at mulberry.com, you will be required to give the serial number on the gift card and the PIN which is revealed by scratching off the holographic panel on the gift card.

Gift cards are valid for two years from the date of purchase – this cannot be extended or re-activated once the expiry date is reached.

Please take care of the gift card and treat it as you would cash. Once it is in your possession it is your responsibility and it cannot be replaced if lost. Gift cards cannot be exchanged or refunded.

If you find something you want to purchase that has a higher value that your gift card then you can use the gift card as part-payment and settle the balance using a credit or debit card.

If you have any problems redeeming your gift card, and it has not expired, then please contact our Customer Care team who will be happy to assist you.

Mulberry Gift Cards are redeemable both online at mulberry.com and in all stand-alone Mulberry stores in the United Kingdom. Please visit the Store Locator or contact our Customer Care team for details of your nearest store.