Returns

Arrange A Free Return

To arrange a free return, please follow the below steps.

  • To arrange a free return, please contact cs-australia@mulberry.com via email and specify whether you'd like to arrange for a free collection or take to a post office.
  • Once contacted, you will be provided with a returns label.
  • Repack your items with all the packaging you have received and put the returns label clearly on the outside of the box.
  • Seal the box and take to a post office or wait for collection, depending on the return method you have selected.

Returning to a store

You can return goods to selected stores: Chadstone, Emporium, DFO South Wharf, QVB and DFO Homebush.

Refunds

We will let you know once we have received your return and processed your refund. You can track the status of your return in the My Mulberry section.

When we receive and accept your return we will refund via the order original payment method. You will receive a return confirmation email and you will also be able to download a credit note from your account.

Refunds will normally show on your records within 72 hours of being processed however, the speed of this processing is beyond Mulberry's control and unfortunately some card issuers may take up to 10 days to reallocate your funds.

Exchanges

If you wish to exchange an item, you will need to return the item you no longer wish to keep and place a new order.

Mulberry guarantee (Care Policy)

We take great pride in the design and craftsmanship of all our products. We seek to use only the finest materials and the highest manufacturing standards. We strive to make sure every item we sell is perfect.

In the unlikely event that a Mulberry product does not match up to our high standards, we will try our hardest to address the issue.

In the event that a defect in materials or workmanship is found in your product within twelve months of purchase (6 months for items from our pre-loved offering), you can return it with proof of purchase to a Mulberry store (if purchased from a department store, please return it to them) and we will send it to be repaired or, at Mulberry’s discretion, replaced if it cannot be easily fixed. Alternatively, you can download a repairs form and instructions from Mulberry.com. This does not affect your statutory rights.

If the damage is due to normal wear and tear (as laid out in the care card), inappropriate use or simply an accident, it will not be covered under our repairs policy. However, our repairs department will be pleased to provide a quote for the cost if a repair is possible. Damage due to mishandling by airlines or airports should be reported to the relevant authority before leaving the terminal, as they may be liable for the replacement costs. Such damage is not covered by our repairs policy although we are happy to provide a quote for the cost of a repair if this is possible.